As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.
Our customers have the right to return the product within 14 natural days. This term will expire on the 14 natural days of the day the product has been received by the customer.
CONDITIONS TO APPLY FOR A CHANGE OR RETURN
- No refund requests will be accepted after 14 natural days for any reason.
- Return shipping costs are the customer's responsibility.
- We'll refund only to the same payment method from where customer originally pay.
- Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
- After we sent the refund confirmation to the customer, the refund can take between 7 to 14 business days to be reflected on your account statement.
HOW TO APPLY FOR A CHANGE OR RETURN?
To exercise the right to change or return the product, please send us an email.